A Special COVID-19 Message to Our CustomersBe assured, we are keeping our warehouse & shipping area clean and virus free.  All products are stored in air tight containers.  Our team members keep hands sanitized, follow social distancing rules, and clean the shop frequently.  Your safety is our top concern!  

Shipping Policy

We do our best to ship all orders within 24 to 48 hours from when your order is placed.   We ship Monday through Friday.   Please allow up to 10 days for delivery for standard shipping.  Orders that select the priority shipping option arrive in up to 4 business days from the ship date.  Orders will be shipped via the US Postal Service's Priority Mail or 1st Class Mail, FedEx and UPS 2nd day or ground services.  Overnight shipping is available weekdays for an additional fee.  Please contact us via phone to arrange for overnight shipping.  Overnight shipping orders placed on Friday or Saturday may not be shipped until Monday.  We will expedite overnight mail orders as quickly as possible.

We offer free local delivery to customers in the greater Ann Arbor, Brighton & Whitmore Lake, Michigan areas for purchases over $50.  Please contact us to place a local delivery order.

We strive to keep all items in stock, however from time to time we do run out of an item.   We will let you know if the item you purchased is out of stock.  Our suppliers are quick shippers and in the event we do run out, we can generally have the item to you within 10 days.  You will always have the option to cancel an item that is on back order.  Some of our products ship directly from the manufacturer or artist and may be shipped separately from other items you order.

Our shipping fees are as follows:
$7.99 flat rate shipping for orders under $99.99*
Free for orders over $100.00*
Priority shipping of 3-4 days is available for $10.99 for orders under $100 and $15.95 for orders over $100.
There are no packing or handling fees!  *Some items ship for free and others have an extra shipping charge as noted in the product description.  For shipments to Alaska & Hawaii additional shipping fees may be applied post check-out based on the size of the packaging.  For shoppers in those states, you will be contacted if your purchase is oversized and require additional shipping fees.  

In order to keep our pricing low and to help the environment, in addition to new boxes we use good quality previously used boxes and packing material for shipping.  We will only reuse boxes and materials that are in very good condition.

International Shipping

We ship to United States of America, Canada, United Kingdom, Germany, Norway, and Australia.  We regret we cannot ship treats and food products outside of the United States.  Fun Time Dog Shop is not responsible for any international charges such as custom fees, taxes, or levies.  Please contact us prior to ordering for shipments outside the USA, via email or telephone so we may calculate international shipping costs prior to placing your international order.  Orders placed for treats for or international shipments will be cancelled and a $2.00 processing fee applied.

Return Policy

We want you to love your purchase!  We are happy to accept returns on items that are unused, in their original condition and in their original, undamaged packaging within 14 days of your delivery date.  Some products have an extended or modified return policy that is noted in the product description.  If an item arrives damaged, please contact us so we can make arrangements to send you another.

We do not accept returns of dog treats, food products, on sale, special order or custom items. Please contact us before sending in a return to receive a return authorization.

Mail all returns to:
Fun Time Dog Shop LLC
Attn: Returns Department
3301 E Pillar Rd
Whitmore Lake, MI 48189

Fun Time Dog Shop does not refund the original shipping price or the return shipping fees unless it has been our error in packing or the item arrives damaged.  Please allow 2 to 3 weeks for return processing.  We are not responsible for return shipments.  We highly recommend purchasing shipping insurance.  Shipments that are refused or returned dropping the order under the minimum free shipping requirement will be charged the full shipping and/or  return shipping fees.

Sales Tax

A state sales tax of 6% will be charged to all purchases that ship or are delivered in the state of Michigan.  Customers are responsible for paying the sales tax in their own state with the exception of Michigan which we collect as noted as above.

Payment Methods

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Local deliveries only may also pay via personal check or cash.

Contact Us

We can be contacted by email or telephone at 734-449-9975 between the hours of 9:00 am and 4:00 pm eastern time Monday through Friday.  If we are unavailable when you call, please leave a message and we will promptly return your call.